Order and return conditions

1. We have a limited returns policy as unfortunately we cannot return and stock used goods. If you wish to return a product, please read our policies in full and then telephone us to discuss the reason for returning your product.

We have a 14-day return policy, which means you have 14 days after receipt of the goods to request a return.

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, the refund will be automatically sent to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

All refund requests must be processed and approved by the owners. Once we have received and inspected your return, we will notify you by email that we have received your returned item.

No refunds for damaged or defective products. See the "Exchanges" section below.

2. Cancellation of an Order

If you wish to cancel or change an order, please email us at or contact us as soon as possible at +41 79 713 64 11 . We will do our best to cancel your order. If your order has already been packed and shipped, a cancellation can no longer be considered.

3. Damage and problems

If the item you received was damaged in transit or defective, you MUST contact us within 48 hours of receipt +41 79 713 64 11 or by email to contact to initiate a return. We will ask you to send us photos and videos of the damaged item. No refunds will be given, but a new item will be sent out promptly.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, e.g. B. perishable goods (like eyelash glue, cream remover or primers) and personal care products (like eyelash shampoo). Please get in touch with us if you have any questions or concerns about your specific item.

5. Exchange

The quickest way to ensure you get what you want is to return the item you already have. Once the return has been accepted, purchase the new item separately.


Only one discount (discount or SALE promo code) can be applied per order. Free shipping possible.

Jashara Cosmetics AG reserves the right to extend, change or cancel the current discounts at any time.